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Digital Tech Solutions
Fast, Intelligent, Engaging
In December 2025 Credit Clear acquired Digital Tech Solutions (DTS)
Digital Tech Solutions (DTS) is a global technology provider with four decades of experience helping organisations transform customer engagement, payments and collections through flexible, automated digital solutions. Built on a legacy dating back to 1986, the company delivers self-service, omnichannel communications and payment technology across web, voice, SMS and mobile that reduces operational costs, improves customer experiences and accelerates cash flow for financial services, government, utilities and telecoms clients around the world. With solutions such as digital payments and the library-focused i-tiva system, DTS combines deep industry expertise with innovative automation to help businesses modernise receivables, strengthen compliance and deliver measurable results.
Smarter, Faster, More innovative
Benefit from our 40 years' industry experience
Since 1986, DTS has helped some of the world’s largest financial services, telecoms, government, and utility organisations enhance customer engagement while reducing inbound demand. Companies such as Energy Australia, HSBC, Virgin Media O2, and Vodafone have leveraged our technology to minimise bad debt, reduce collections costs, optimise cash flow, and help improve customer engagement.
Reduce your collections costs by up to 80%
DTS implemented a tailored automated payments and collections solution that significantly boosted key performance outcomes while drastically reducing operating costs. By replacing high-cost, advisor-led contact strategies with self-serve digital communications across channels like SMS and automated calls, the project achieved major improvements in cash collected, customer engagement and operational efficiency. Results included a substantial reduction in expenses, higher payment volumes and improved interaction rates, all while enhancing the customer experience through 24/7 self-service options.
Achieve an average 23% payment rate with two-way SMS
DTS developed and launched an innovative “Pay by SMS” payment channel that made it easier for customers to settle outstanding balances directly from a text message, using pre-registered cards and a simple reply-to-pay process. This PCI-compliant solution reduced collections costs and increased both early and later-stage payments, while improving customer engagement and convenience.
Bill Payment and Collections Technology
Our Billing and Collections Technology is a flexible, self-service digital payments and collections platform built to help organisations reduce costs, improve customer engagement and streamline receivables. It enables personalised, multichannel communication and payment options – such as IVR, SMS, web and mobile – while integrating smoothly with existing systems and maintaining high standards of industry security and compliance, including PCI DSS Level 1 accreditation. With automated digital payment pathways and tailored consulting support, the solution helps transform traditional collections processes, empowering customers to pay conveniently anytime and freeing up internal resources while delivering measurable business results.
BILL PAYMENT AND COLLECTIONS TECHNOLOGY
Improve customer satisfaction and reduce costs by transforming your payment and collections process
Reduce collection costs
Shift your collections strategy to self-service and automated digital payments. Digital Tech Solutions enables organisations to reduce reliance on manual processes and achieve up to an 80% reduction in collection costs.
Improve engagement
Deliver personalised communications across multiple channels, including payment plans, alerts, appointment management and Voice of the Customer (VoC), to improve customer engagement.
Guarantee Compliance
Digital Tech Solutions delivers the highest levels of industry compliance and security, facilitating payments through a Level 1 PCI DSS accredited payment gateway to protect customer data and transactions.
Digital that isn’t disruptive
With just one data file, your collections process can be rapidly transformed, with no need to upgrade or replace. Digital payments and communications are delivered through a hosting model to integrate with any existing system.
i-tiva for Libraries
i-tiva is an automated, interactive communications and self-service solution designed specifically for libraries to streamline notifications and user engagement. It enables personalised messaging via SMS and phone, integrates seamlessly with major library management systems, and helps libraries speed up returns, reduce operational overheads and increase staff productivity. With around-the-clock self-service access for patrons and configurable alerts for overdue items and holds, i-tiva enhances the user experience while freeing up library teams to focus on core services.
i-TIVA DIGITAL SOLUTIONS FOR LIBRARIES
i-tiva is an automated interactive communications system used by over 200 libraries around the world.
No more server dependency
i-tiva 3.0 enables libraries to migrate IT services to a secure virtual environment, removing the need for physical servers, dialogic cards and analogue or ISDN lines, while improving scalability and reliability.
Cloud-based flexibility
i-tiva 3.0 can be hosted on-premises using your own physical server, or virtually with your preferred cloud provider, leveraging VoIP technology to replace analogue and ISDN lines efficiently.
Embrace the power of VoIP
Say goodbye to analogue and ISDN lines and move away from outdated infrastructure by transitioning to VoIP, delivering greater efficiency, scalability, reliability and cost savings for modern digital communications.
Connect directly
Connect directly to your telephone provider or compatible PABX system using VoIP, removing the need for converters and simplifying your setup while improving call quality, flexibility and overall system efficiency.
